For travel insurers

    Working With Travel Insurers

    Insurer cases need three things quickly: a clinical view on how the patient should travel, a defensible cost, and reporting that stands up in the file. We are set up to provide all three.

    • 24/7 coordination
    • Clinical coordination
    • Australian-based team
    • Global capability

    Answered 24/7

    Need to move a patient? Talk it through with a coordinator.

    Clinical recommendation, not an upsell

    We assess each case on the medical information and recommend the lowest appropriate level of transport, escort, stretcher or dedicated aircraft. Where a case can be managed commercially, we will say so.

    Quoting and authorisation

    Written quotes with the assumptions stated, covering the air leg, medical crew, ground transport and known third-party costs, so your authorising team can make a decision without chasing detail.

    Case reporting

    Confirmation at each stage of the transport, a record of the medical crew and equipment used, and a completion report with handover details for the file.

    Capacity in the Asia-Pacific

    Melbourne-based with operational focus across Australia, Southeast Asia, the Pacific and New Zealand. The corridors that generate the highest volume of Australian traveller cases.

    FAQ

    Frequently asked questions

    Submit a mission enquiry

    Contact the 24/7 coordination team.

    Medical reports (optional)
    Prefer WhatsApp? Message +61 3 8820 6840

    Your privacy. Medical information you send is handled confidentially by our medevac coordination team and is only used to plan the patient's transfer. Reports are stored privately and never published. Privacy policy

    Enquiries are routed directly to charters@aviall.com.au. We respond promptly, day or night.