Legal
Privacy Policy
Last updated: November 2026
When you ask us about a patient transfer you often tell us private medical details. This page explains, in plain terms, what we collect, why, who we share it with and how to reach us about it. We handle personal information in line with the Australian Privacy Principles.
What we collect
Your name, phone number and email; the patient's location, destination and condition; any medical reports you upload; and, for insurers, the case reference. We also collect anonymous website usage statistics through Google Analytics.
How we use it
Only to answer your enquiry, plan and carry out the transfer, prepare quotes and invoices, and meet our legal obligations. We do not sell your information or use medical details for marketing.
Who we share it with
Only the people who need it to plan or carry out the transfer: the medical crew, the aircraft operator, ground ambulance services, the sending and receiving hospitals, and, with your agreement, the patient's insurer or assistance company. Some of these may be overseas.
How we store it
Enquiries are stored in a secure database that only our staff can access. Uploaded medical reports are kept in private storage, and the links we email to our team expire after seven days.
Your rights
You may request access to or correction of personal information we hold about you. Contact us at charters@aviall.com.au.
Contact
For privacy enquiries, please contact charters@aviall.com.au.