Why Aviall
How do we arrange a medical transfer?
We arrange air ambulance and medical escort flights for families, hospitals, insurers and organisations. This is how we work, and what we will and won't promise.
How we work
What can you expect when you call us?
A person answers the phone
Call 1800 796 769 at any hour and you speak to a coordinator who can start planning, not a call centre taking a message.
Transfers to and from Australia
Most of our work is bringing people home from Asia and the Pacific, and moving patients between Australia and the rest of the world.
Based in Melbourne
An Australian business, so you deal with people who know the hospitals, airports and insurers at this end of the journey.
Planning starts on the first call
While the medical reports are reviewed, we check aircraft, crew and permits at the same time, so no step waits on another.
The right aircraft for the patient
Jets such as the Hawker 800, Gulfstream G550 and Learjet, chosen for the distance, the runway and the care the patient needs.
One coordinator, one plan
One person follows the case from the first call to the handover, and keeps a written record of what was agreed.
Working with insurers and hospitals
Written quotes, the medical paperwork insurers ask for, and invoices that match what was quoted.
Honest about timing
We tell you what could delay a flight, such as permits, weather or the patient's condition, rather than promising a departure time we can't control.
Updates for the family
Families, case managers and doctors hear from us at each step, in plain language.
Privacy
Medical details are shared only with the people who need them to plan and carry out the transfer.
Our approach