Crisis Response
Do you need transport during a disaster or unrest?
We arrange aircraft and ground transport for patients, staff and supplies when a disaster or unrest disrupts normal travel. We tell you plainly what is possible, what needs permission, and what might stop a flight.
- 24/7 coordination
- Clinical coordination
- Australian-based team
- Global capability
What we can help with
What kind of help do you need?
After a natural disaster
Flights for patients, supplies and response staff after cyclones, earthquakes, floods or eruptions, once the airport can take them.
Leaving during unrest
Transport for staff and their families out of areas affected by unrest, with the embassy involved where needed.
Infectious illness
We check with the doctors and the aircraft operator whether a patient with an infectious illness can be moved safely, and what precautions the crew need.
Several patients at once
Planning for more than one patient, including ground ambulances and beds at the receiving hospitals.
Urgent supplies and staff
Moving medical equipment, cargo and response staff where commercial flights aren't running.
Remote places
We check the airstrip and the road journey before proposing an aircraft for a remote location.
How it works
What happens after you call?
Several steps happen at the same time to save hours. How quickly an aircraft can leave depends on permits, weather and conditions at the airport, and we keep you told about each.
Your call
A coordinator takes down who needs to travel, from where, and any medical needs.
Checking options
We check aircraft, crew, route, permits and whether the airport is open.
Quote and approval
You receive a written quote and what still needs confirming.
Departure
Subject to permits, weather and, for patients, the doctor's agreement that they are fit to fly.
Updates
You hear from us at each stage until everyone has arrived.
Answered 24/7