What happens after you call
We take the details and, with your permission, contact the treating facility for a current medical report. That report tells us what level of transport is appropriate. We then confirm whether a receiving hospital or home destination is ready to accept the patient, work out the realistic options, and give you a written quote and a timeline.
Check the insurance first
Before committing to a private transport, check whether travel insurance, a credit-card policy, private health cover or an employer's program applies. Insurers usually need to approve a repatriation in advance. We can talk directly with the insurer or assistance company on your behalf.
You may not need a private aircraft
Families often assume an air ambulance is the only way. For many patients, a nurse or doctor escort on a scheduled flight is safe, appropriate and far less expensive. We will tell you honestly which option suits the patient rather than defaulting to the biggest one.
What we handle
Medical reports and clearances, the receiving facility, flights or aircraft, the medical team, ground ambulances at both ends, and updates to you along the way. If you want to travel with the patient, tell us early and we will build that into the plan where it is possible.