Government & Diplomatic Services
Medical transport for government and official travel
We work with government departments, embassies and consulates to move staff and citizens who are ill, injured or need to leave an unsafe area, with agreed contacts and reporting.
- 24/7 coordination
- Clinical coordination
- Australian-based team
- Global capability
What we arrange
What can we help your department arrange?
Before anything is booked we agree who can approve the flight, who receives updates and what records you need afterwards.
Consular evacuation
Flights for citizens leaving an area affected by unrest or disaster, arranged with the embassy or consulate.
Staff and families in unsafe areas
Transport for official staff and their families, planned around which airports and roads are open.
Cross-border paperwork
Landing permits, customs and the receiving hospital arranged before the aircraft leaves.
Disaster response flights
Aircraft for response teams, supplies and patients, subject to airport access and local permission.
Ground transport
Road transfers to and from the aircraft, booked with local providers you approve.
Medical repatriation
Bed-to-bed transfers home for staff who are injured or ill, with the medical records and reports your department needs.
How it works
What happens after an embassy calls?
The order is the same each time, though the timing depends on permits and conditions on the ground.
- 01
The request
We record who needs to travel, from where, any medical needs, and who is authorised to approve the flight.
- 02
Planning and quote
We check aircraft, route, permits, customs and ground transport, then send a written quote.
- 03
Booking
Once approved, we confirm the aircraft and crew and tell your contact what is confirmed and what is still pending.
- 04
The flight
Your contact hears from us at departure, any stops and arrival, and at the handover on the ground.
- 05
Afterwards
We send the agreed report and paperwork, and an invoice that matches the quote.
Who sees the details
Passenger names and travel plans go only to the people you have agreed should receive them.
Written records
The quote, approvals, flight details and medical handover are kept in writing, so you can account for each decision.
Your approval process
We work to your department's approval steps and points of contact rather than asking you to fit ours.
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