Question 1

How fast can an air ambulance be deployed?

Accepted Answer

Our coordinators answer the phone 24/7. Planning starts on your first call, with aircraft typically activated within [X] hours subject to clinical profile, aircraft positioning, crew rest and overflight permits. We provide a clear timeline as soon as the mission profile is confirmed.

Question 2

How much does an international medevac cost?

Accepted Answer

International medevac cost is driven by aircraft type, total routing distance, clinical configuration, crew composition, ground handling, permits and any additional services such as escorts or family seats. We provide transparent, structured quoting once the mission profile is established and communicate any scope changes openly.

Question 3

Do you operate worldwide?

Accepted Answer

Yes. Headquartered in Melbourne, Australia, Aviall coordinates global medevac and aeromedical evacuation across Asia-Pacific, the Americas, Europe, the Middle East and Africa, supported by established global ground partners.

Question 4

What medical equipment is onboard?

Accepted Answer

Cabins are configured for ICU air ambulance care and typically include ventilators, advanced multi-parameter monitoring, infusion pumps, defibrillator, suction, oxygen and emergency medications. Specific configuration is matched to the patient's clinical profile for each mission.

Question 5

Can you transport ICU patients?

Accepted Answer

Yes. Aviall provides ICU air ambulance capability for ventilator-dependent, post-surgical and clinically unstable patients, with critical-care clinicians travelling end to end and the cabin configured for continuous in-flight intensive care.

Question 6

Do you handle remote area evacuation?

Accepted Answer

Yes. Aviall coordinates remote area evacuation from remote places including mining sites, offshore platforms, expedition locations and conflict-adjacent regions, with mission-fit aircraft selection and ground partner coordination.

Question 7

Can you support disaster response and humanitarian operations?

Accepted Answer

Yes. We provide disaster response aviation for natural disasters, mass-casualty incidents and humanitarian deployments, integrated with government, NGO and corporate command structures.

Question 8

Do you work with insurers and assistance companies?

Accepted Answer

Yes. Insurers and assistance companies are core partners. We provide transparent quoting, structured reporting and case-managed coordination designed to integrate with established international assistance workflows.

Question 9

Do you handle bed-to-bed patient transfer?

Accepted Answer

Yes. Bed-to-bed coordination is standard: sending-facility liaison, ground transfers, in-flight ICU-level care, customs and the receiving-bed handover, managed as one continuous mission.

Question 10

Can family members travel with the patient?

Accepted Answer

In many missions, accompanying family members can travel subject to aircraft capacity, clinical considerations and mission profile. Our coordinator will outline available options on each case.

Question 11

Which aircraft does Aviall use?

Accepted Answer

Aviall utilises Hawker 800, Gulfstream G550 and Learjet platforms. The most appropriate aircraft is recommended based on the patient's condition, distance, equipment requirements, airport access and mission urgency.

Question 12

How do I request an urgent evacuation?

Accepted Answer

Call the 24/7 mission line on 1800 796 769, email charters@aviall.com.au, or submit a contact-form enquiry marked urgent. Urgent requests are escalated immediately to a senior coordinator.

Global medevac & aeromedical evacuation, answered.

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