Who pays for the mission?

Costs are typically billed to the insurer, assistance company, employer, government department or family directly, depending on the requesting party.

What if I don't have all the patient information yet?

Make contact anyway. The coordination team will help structure the gathering of remaining information in parallel with planning.

Can I activate a mission on someone else's behalf?

Yes. Family members, insurers, hospitals and corporate contacts can all initiate a mission request.

How to Arrange an International Medical Evacuation

Step 1, Make first contact

Call the 24/7 mission line on 1800 796 769 or email charters@aviall.com.au. For urgent missions, mark the enquiry as urgent. It will be escalated immediately.

Step 2, Gather essential information

Patient name, age, condition and current location · treating facility and contact · intended destination · urgency and timing · accompanying family · who is requesting (insurer, family, hospital, organisation) · any known equipment, oxygen or escort requirements.

Step 3, Clinical and operational assessment

Aviall's coordination team will engage with the sending hospital, assess fitness-to-fly, plan routing, secure permits and select the mission-fit aircraft.

Step 4, Confirm and activate

Once the operational plan and quote are confirmed, the mission is activated: aircraft, crew, ground partners and receiving facility coordination begin in parallel.

Step 5, Stay informed

A senior coordinator remains your point of contact throughout, providing structured updates from departure through arrival and handover.