1. First contact and triage
An emergency call, email or insurer notification reaches the Coordinators answer 24/7. Senior coordinators capture patient condition, location, destination, urgency and the requesting party, typically within minutes.
2. Clinical and operational assessment
Aviall's coordination team and clinical advisors review fitness-to-fly, equipment requirements, accompanying clinicians and family considerations, alongside aviation factors: range, runway access, cabin altitude, permits and weather.
3. Aircraft selection and crew activation
A mission-fit aircraft is selected from the Aviall network, sized to the route and clinical profile. Flight crew, medical team and ground partners are activated against a clear operational plan.
4. Mission execution: hospital to aircraft to hospital
Ground transfer from the sending facility, in-flight critical-care continuity and ground transfer at destination are sequenced as one continuous mission. Customs, permits and receiving-facility coordination are managed in the background.
5. Arrival, handover and post-mission support
Structured clinical handover at the receiving facility, complete documentation transfer and post-mission communication with the requesting party, family and insurer.