First contact begins the clock
Planning starts on your first call to our coordinators, who answer 24/7. Triage, clinical assessment and operational planning run in parallel, not sequentially, to compress total activation time.
Domestic missions
Domestic Australian missions are typically activated within [X] hours, subject to aircraft positioning, crew rest and clinical clearance.
International missions
International activations depend on aircraft positioning, overflight permits, ground partner readiness and patient fitness-to-fly. Most are mobilised within [X] hours; complex multi-leg missions can take longer to plan.
What slows a mission down
Patient instability requiring stabilisation before transport · airspace permits across multiple jurisdictions · runway / weather constraints · ground partner availability at remote destinations · documentation gaps from sending facility.
What speeds it up
Early notification to our coordinators · complete patient information at first contact · pre-existing insurer relationships · receiving-facility readiness · clear destination and urgency.