Working with your department
We agree the patient's needs, your approval steps and who is authorised to receive updates with the department, agency or embassy making the request.
Crossing borders
We check travel documents and landing permits, and work with embassy or consular staff where the journey needs it.
NGO and humanitarian staff
For field staff, we talk with your team on the ground about getting the patient to the airstrip, then confirm the medical crew and receiving hospital.
Records and reporting
We agree the report you need before the flight: a timeline, the decisions made and the clinical handover notes.